Returns & Exchanges

At Viori, we want you to be completely satisfied with your natural hair care journey. If you are not happy with your purchase, we offer a 30-day return window for all unused or gently used products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring the bamboo bar holders or shampoo bars are well-protected.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our system and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.